Luxsense s.r.o.
General Terms and Conditions
The general terms and conditions of the liviny.cz e-shop for consumers — conclusion of the purchase contract, prices, payment, delivery, rights arising from defective performance and withdrawal within 14 days.
Updated 8/10/2026
Operator of the liviny.cz e-shop:
Luxsense s.r.o.
with registered office at Oskol 3192/43, 767 01 Kroměříž
Company ID (IČO): 05462410
VAT ID (DIČ): CZ05462410
registered in the Commercial Register kept by the Regional Court in Brno, Section C, Insert 95487 (date of registration: 10 October 2016)
e-mail: care@liviny.cz
phone: +420 773 122 202
(hereinafter the “seller”)
These General Terms and Conditions (hereinafter the “GTC”) govern, in accordance with Section 1751(1) of Czech Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract concluded between the seller and a consumer (hereinafter the “buyer”) via the seller's online shop at https://liviny.cz (hereinafter the “e-shop”).
Buying as a business / wholesale partner? Purchases connected with business activity are governed by the separate Wholesale Terms and Conditions.
1. Introductory provisions
1.1. A consumer is any person who, outside the scope of their business activity or outside the scope of the independent exercise of their profession, concludes a contract with the seller or otherwise deals with the seller (Section 419 of the Civil Code). These GTC are intended for consumer purchases.
1.2. Provisions derogating from the GTC may be agreed in the purchase contract. Derogating provisions in the purchase contract take precedence over the provisions of these GTC.
1.3. The seller may amend or supplement the wording of the GTC. This provision does not affect rights and obligations arising during the period of effect of the previous wording of the GTC. The current wording is always available on the e-shop, stating the effective date and version.
1.4. The seller offers predominantly natural and organic cosmetics and food supplements; the specific claims “natural” / “organic”, certifications, origin and composition are governed by the information given for the individual product and on its packaging. Information on the specifics of these products is set out in Article 11 of these GTC.
2. Conclusion of the purchase contract
2.1. All presentation of goods on the e-shop is of an informative nature, and the seller is not obliged to conclude a purchase contract regarding those goods. Section 1732(2) of the Civil Code does not apply.
2.2. The e-shop contains information about the goods, including the prices of individual goods. The prices of goods are stated inclusive of value added tax and all related charges, except the costs of transport and packaging, which are stated separately. The prices of goods remain valid for as long as they are displayed on the e-shop. This provision does not limit the seller's ability to conclude a purchase contract on individually agreed terms.
2.3. To order goods, the buyer completes the order form on the e-shop, which contains in particular information about the goods being ordered, the method of paying the purchase price, details of the requested method of delivery and information about the costs connected with the delivery of the goods (hereinafter the “order”).
2.4. Before sending the order, the buyer is allowed to check and change the data entered in the order. The buyer sends the order by clicking the “Order with an obligation to pay” button (or another button whose labelling makes clear that the buyer undertakes to pay for the order). The data stated in the order are considered correct by the seller.
2.5. Sending the order is considered an act of the buyer that unambiguously identifies the goods being ordered, the purchase price, the person of the buyer and the method of payment, and it constitutes a binding proposal of the purchase contract for the contracting parties. A condition of the order's validity is the completion of all mandatory data and the buyer's confirmation that they have read these GTC.
2.6. Immediately after receiving the order, the seller confirms its receipt to the buyer by e-mail to the address stated in the order. The purchase contract is concluded at the moment the confirmation (acceptance) of the order by the seller is delivered to the buyer. A mere automatic confirmation that the order has been received into the system is not considered acceptance, unless it expressly states otherwise.
2.7. The buyer agrees to the use of means of distance communication in concluding the purchase contract. Costs incurred by the buyer in using means of distance communication (costs of internet connection, telephone calls) are borne by the buyer, and these costs do not differ from the basic rate.
3. Prices and payment terms
3.1. The buyer may pay the price of the goods and any costs connected with the delivery of the goods by the methods listed on the Shipping and Payment page. The current range of payment methods and any fees for them is given there.
3.2. Together with the purchase price, the buyer is obliged to pay the seller the costs connected with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price hereinafter also includes the costs connected with the delivery of the goods.
3.3. In the case of payment in cash (e.g. cash on delivery), the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is payable within 4 days of the conclusion of the purchase contract, unless stated otherwise for the chosen payment method.
3.4. In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.
3.5. The payment gateway and processing of online payments is provided through the provider Comgate, a.s. The buyer's payment details are entered directly in the secure environment of the payment services provider, and the seller has no access to them.
3.6. Any discounts on the price of goods granted by the seller to the buyer cannot be combined with one another, unless stated otherwise. When a discount is applied, the decisive price is the lowest price at which the seller offered the goods in the 30 days preceding the granting of the discount, where such information is stated for the goods (Section 12a of Czech Act No. 634/1992 Coll., on Consumer Protection).
3.7. The seller issues the buyer a tax document — an invoice. The tax document is sent to the buyer's e-mail address or enclosed with the goods.
4. Delivery terms and passing of the risk of damage
4.1. Goods are delivered by the methods and under the conditions stated on the Shipping and Payment page, which lists the individual carriers, shipping prices and delivery times.
4.2. The delivery time is generally 1–2 business days within the Czech Republic if the goods are in stock. If the goods are not in stock, the seller informs the buyer of the expected delivery date.
4.3. If, under the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. If, for reasons on the buyer's side, the goods have to be delivered repeatedly or in a manner other than that stated in the order, the buyer is obliged to pay the costs connected with the repeated delivery of the goods or the costs connected with the other method of delivery.
4.4. Upon taking over the goods from the carrier, the buyer is recommended to check that the packaging of the goods is intact and, in the event of any defects, to notify the carrier without delay. If the packaging is found to be damaged in a way indicating unauthorised intrusion into the consignment, the buyer is not obliged to take over the consignment from the carrier.
4.5. Passing of the risk of damage to the goods: The risk of damage to the goods passes to the consumer at the moment of taking over the goods. The same consequence applies if the buyer does not take over the goods although the seller has enabled them to dispose of the goods. If the carrier hands the goods over to another carrier designated by the consumer, the carrier that handed over the goods is not designated by the seller (Section 2123 and related provisions of the Civil Code).
4.6. Damage to the goods arising after the risk of damage has passed to the buyer does not affect the buyer's obligation to pay the purchase price, unless the seller caused the damage by breaching its obligation.
5. Rights arising from defective performance (quality upon receipt)
5.1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations, in particular Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2158 to 2174b of the Civil Code and Czech Act No. 634/1992 Coll., on Consumer Protection.
5.2. The seller is liable to the buyer for the goods being free of defects upon receipt. In particular, the seller is liable to the buyer that the goods:
- correspond to the agreed description, kind and quantity, as well as quality, functionality and other agreed characteristics;
- are fit for the purpose for which the buyer requires them and to which the seller has agreed;
- are delivered with the agreed accessories and instructions for use;
- are fit for the purpose for which goods of this kind are usually used;
- correspond, in quantity, quality and other characteristics, to the usual characteristics of goods of the same kind that the buyer may reasonably expect, also with regard to public statements made by the seller or the manufacturer;
- are delivered with the accessories and packaging that the buyer may reasonably expect.
5.3. Statutory period for exercising rights arising from defective performance: If a defect becomes apparent within one year of receipt, the goods are deemed to have been defective already upon receipt, unless the nature of the goods or of the defect precludes this (Section 2161(5) of the Civil Code). The consumer is entitled to claim a defect that becomes apparent in the goods within two years of receipt (Section 2165 of the Civil Code).
5.4. For goods with a marked minimum durability date or use-by date (in particular cosmetics and food supplements), the right arising from defective performance may be exercised until the expiry of that period. Rights arising from defective performance do not cover wear and tear of the goods caused by their ordinary use, or defects caused by incorrect use or storage contrary to the manufacturer's instructions.
5.5. The procedure for making a claim and the deadlines for settling it are set out in the Complaints Procedure.
6. Withdrawal from the purchase contract
6.1. In accordance with Section 1829(1) of the Civil Code, the consumer has the right to withdraw from a purchase contract concluded at a distance (via the e-shop) within 14 days without giving a reason. The period runs from the day of taking over the goods; in the case of a contract covering several kinds of goods or delivery in several parts, from the day of taking over the last consignment of goods.
6.2. Detailed information on the right to withdraw from the contract, the procedure and the model form are provided on the Withdrawal from the Contract page.
6.2.1. The cost of returning the goods on withdrawal from the contract is borne by the consumer (Section 1832(3) of the Czech Civil Code). The seller pays the shipping only for an accepted complaint and for an exchange of goods.
6.3. Exceptions — when withdrawal from the contract is not possible (Section 1837 of the Civil Code): The consumer cannot withdraw from, among others, a contract:
- for the delivery of goods which, after delivery, have been irreversibly mixed with other goods;
- for the delivery of goods in sealed packaging which, for reasons of health protection or hygiene, are not suitable for return once the consumer has broken the seal (e.g. opened cosmetics, creams, serums, make-up and food supplements whose protective packaging / seal has been broken);
- for the delivery of goods which are liable to deteriorate rapidly, or goods with a short use-by period (relevant in particular for some food supplements and natural preparations).
Notice for buyers: With cosmetics and food supplements, we recommend considering whether you will keep the goods before breaking the protective packaging. Once the seal / protective packaging has been broken, the right to withdraw from the contract generally cannot be exercised for hygiene reasons.
6.5. The right arising from defective performance (a claim) and the right to withdraw from the contract within 14 days are two distinct rights. A claim may be made at any time within the statutory period if the goods are defective; withdrawal within 14 days may be exercised without giving a reason only for distance contracts and subject to the exceptions under Article 6.3.
7. Out-of-court resolution of consumer disputes
7.1. The body competent for the out-of-court resolution of consumer disputes arising from the purchase contract is the Czech Trade Inspection Authority (Česká obchodní inspekce), with registered office at Štěpánská 567/15, 120 00 Praha 2, Company ID: 000 20 869, website https://www.coi.cz (Section 20d et seq. of Czech Act No. 634/1992 Coll., on Consumer Protection).
7.2. (Note: The European ODR platform at ec.europa.eu/consumers/odr was abolished as of 20 July 2025 by Regulation (EU) 2024/3228; we therefore do not provide a link to it. For cross-border disputes, you can use the European Consumer Centre at the Czech Trade Inspection Authority, see https://evropskyspotrebitel.cz.)
7.3. Supervision of compliance with obligations under the Consumer Protection Act is exercised by the Czech Trade Inspection Authority.
8. Protection of personal data
8.1. The seller fulfils its information obligation towards the buyer within the meaning of Regulation (EU) 2016/679 (GDPR) through a separate document, the Privacy Policy.
9. Sending commercial communications and storing cookies
9.1. The seller may send the buyer commercial communications only under the conditions laid down by law — in particular on the basis of the buyer's consent, or in relation to its own similar goods or services, provided the buyer did not originally refuse such sending. The buyer may refuse the sending of commercial communications at any time free of charge (via the link in each communication or at care@liviny.cz). The conditions for sending commercial communications are set out in more detail in the Privacy Policy.
9.2. The conditions for the use of cookies are set out in the Cookie Policy document.
10. Delivery of communications
10.1. Communications may be delivered to the buyer at the electronic address stated in the order or in their user account.
11. Specifics of cosmetics and food supplements
11.1. The cosmetic products offered on the e-shop meet the requirements of Regulation (EC) No. 1223/2009 of the European Parliament and of the Council on cosmetic products. A responsible person within the meaning of that regulation is designated for each product offered, and the products are, to the extent required by the regulations, notified in the CPNP (Cosmetic Products Notification Portal). The responsible person for each product is stated on its packaging or in the documentation of the manufacturer or importer. For products placed on the European Union market by the seller itself, the responsible person is the seller (Luxsense s.r.o.).
11.2. The food supplements offered on the e-shop are foods, not medicinal products. They are not intended to prevent, treat or cure any disease. A food supplement is not a substitute for a varied and balanced diet or a healthy lifestyle. Do not exceed the recommended daily dosage stated on the packaging. Keep the products out of the reach of children.
11.3. Nutrition and health claims for food supplements are made in accordance with Regulation (EC) No. 1924/2006 on nutrition and health claims made on foods. The seller makes no therapeutic or medical claims for the goods.
11.4. Information on composition, method of use and warnings is provided for the individual goods and on their packaging. If you take medication, are pregnant or breastfeeding, or have health problems, we recommend consulting a doctor or pharmacist.
12. Final provisions
12.1. If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. The choice of law under the previous sentence does not deprive the consumer of the protection afforded by provisions of the legal order that cannot be derogated from by agreement.
12.2. If any provision of the GTC is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.
12.3. The purchase contract, including the GTC, is archived by the seller in electronic form and is not accessible to third parties.
12.4. The seller's contact details: address Oskol 3192/43, 767 01 Kroměříž, e-mail care@liviny.cz, phone +420 773 122 202.
12.5. Annexed to these GTC are the model withdrawal form (see Withdrawal from the Contract) and the complaint form (see the Complaints Procedure).
These GTC take effect on 1 July 2026.
Document version: 1.0