Frequently Asked Questions

Liviny is a premium Czech e-shop offering luxury natural and organic cosmetics and healthy lifestyle products. We blend nature with luxury, selecting cosmetics that truly work. Our range covers skincare, body and hair care, makeup, inner beauty (supplements), and care for children and mothers. We deliver across the Czech Republic, Slovakia, and the entire European Union.

Yes. We focus on natural and organic cosmetics—brands in our selection hold recognized certifications such as Soil Association, EU Organic, or COSMOS. Each product lists its ingredients; specific claims of "natural" or "organic" are based on the manufacturer's information and packaging details. We choose brands that emphasize pure composition and effectiveness.

No. We prioritize cruelty-free cosmetics—products in our selection are not tested on animals. Many brands also adhere to fair trade principles and use sustainable ingredients. Specific certifications and values of each brand are listed with their products, ensuring you know what you're purchasing.

We offer carefully selected premium natural brands, including Vanessa Megan, Eco by Sonya, John Masters Organics, Manucurist, Leahlani Skincare, YAGE Organics, DR. Mercola, BrainMax, and Primavera. A complete overview is available in the Brands section. We continuously expand our range with other verified brands.

We offer skincare products (cleansers, serums, creams, SPF), body and hair care, makeup, inner beauty (collagen, vitamins, adaptogens, probiotics), and cosmetics for children and mothers. You can also find ready-made rituals—hand-picked routines for specific needs, such as morning care or anti-ageing.

Yes. In the inner beauty section, we offer dietary supplements for a healthy lifestyle—collagen, vitamins, adaptogens, probiotics, and marine plasma. We believe beauty comes from both inside and out, so we combine cosmetics with internal care. Always follow the recommended dosage on the packaging for supplements.

Shopping takes just a few minutes and requires no registration: select a product, add it to your cart, fill in delivery details, and choose payment. A detailed step-by-step guide is available on the How to Shop page. After completing your order, you'll promptly receive a confirmation email with a summary.

No. You can complete your order as a guest—simply fill in delivery and contact details. An account is optional and offers order tracking, faster future purchases, and access to loyalty benefits.

You can pay by card, QR code, or bank transfer via the secure Comgate payment gateway, or cash on delivery within the Czech Republic. We do not have access to your card details. For international orders, prepayment is available. Details can be found on the Delivery and Payment page.

Orders are delivered by DPD to your address or a pick-up point or Box. Within the Czech Republic, usually within 1–2 working days from dispatch, to Slovakia in 2–3 days, and to other EU countries in 3–5 days. We inform you by email when your parcel is handed over to the courier, and you can track it online.

Yes, for larger orders within the Czech Republic, shipping is free. The current threshold for free shipping and exact delivery costs are always visible in your cart before completing your order. Prices may vary depending on the delivery country and chosen delivery method.

Yes. We deliver to Slovakia and the entire European Union via DPD. Available delivery methods and costs based on the destination country are visible in your cart. For orders outside the Czech Republic, only prepayment is possible; cash on delivery is offered only within the Czech Republic.

Yes. You have 14 days from receipt to withdraw from the contract without giving a reason; the return postage is paid by the customer. We pay the shipping only for an accepted complaint and for an exchange of goods. The procedure is described on the Withdrawal from Contract page.

Opened cosmetics and supplements cannot be returned for hygiene reasons without giving a reason. However, if the product is defective, you can of course make a complaint—the procedure is described in the Complaints Procedure. We are happy to advise you in advance to help you choose the right product.

Yes — it's called Liviny Circle. It has no points and no discount coupons; it is a thank-you for a long-term relationship, bringing more personal care, priority access to new arrivals and free shipping. You'll see your status and benefits in your account after signing in.

Yes. For selected orders, you can add a free gift—the option will appear directly in the cart. We also offer gift vouchers, which are a delightful treat for your loved ones. The voucher value can be redeemed at checkout by entering the code.

Liviny Lounge is our aesthetic clinic in Luhačovice on Jurkovičova Avenue, where we offer professional skincare treatments and personal consultations. It connects e-shop care with expert service and has its own website livinylounge.cz. It's a place where you can experience Liviny's approach live.

Each product includes its ingredients, description, and recommended use; you can filter products by skin type and specific needs. You can also use ready-made rituals—hand-picked routines for a specific goal. If you're unsure, write to us, and we'll be happy to help you with your selection.

Yes. For wholesale cooperation and B2B purchases, visit the For Wholesale page, where you'll find terms and contact information. We are happy to discuss cooperation options and tailor an offer for you.

Write to us via the contact page or by email. Žaneta (zaneta@liviny.cz, 606 344 705, Mon–Fri 8.00–15.00) can assist you with order status and product selection. Personal order pickup is possible by prior arrangement in Kroměříž.