Withdrawal from the Contract within 14 Days

Operator: Luxsense s.r.o., Oskol 3192/43, 767 01 Kroměříž, Company ID (IČO): 05462410, VAT ID (DIČ): CZ05462410
e-mail: care@liviny.cz, phone: +420 773 122 202
(hereinafter the “seller”)

This notice applies to consumers and forms part of the General Terms and Conditions.

1. Notice of the right to withdraw from the contract

Right to withdraw from the contract

1.1. You have the right to withdraw from a purchase contract concluded at a distance (via the e-shop) without giving any reason within 14 days (Section 1829 of the Czech Civil Code).

1.2. The withdrawal period runs from the day of:

taking delivery of the goods, in the case of a purchase contract;
taking delivery of the last consignment of goods, where the contract covers several kinds of goods or delivery in several parts;
taking delivery of the first consignment of goods, where the contract provides for regular repeated delivery of goods.

1.3. To exercise the right of withdrawal, you must inform us of your withdrawal by way of a unilateral legal act (for example, a letter sent by post or an e-mail). You may use the model form below, but you are not obliged to do so.

1.4. To meet the withdrawal deadline, it is sufficient to send the withdrawal before the expiry of the relevant period.

Contact for withdrawal:
Address: Luxsense s.r.o., Oskol 3192/43, 767 01 Kroměříž
Phone: +420 606 344 705
E-mail: care@liviny.cz

2. Consequences of withdrawal from the contract

2.1. If you withdraw from the contract, we will refund without undue delay, and no later than within 14 days of the day we receive your notice of withdrawal, all payments we have received from you, including the costs of delivery (except for additional costs incurred as a result of your choosing a delivery method other than the least expensive standard delivery method we offer).

2.2. We will make the refund using the same means of payment you used for the initial transaction, unless you have expressly specified otherwise. In no event will this incur any additional costs for you.

2.3. We will make the refund only after receiving the returned goods or upon your providing proof that you have sent the goods back, whichever occurs first (Section 1832(4) of the Czech Civil Code).

2.4. Send the goods back or hand them over without undue delay, and no later than within 14 days of the day of withdrawal, to the address Oskol 3192/43, 767 01 Kroměříž (the seller's registered office). The deadline is met if you send the goods before its expiry.

Please do not send the parcel via Česká pošta. Use any other carrier — a parcel delivered to hand as well as a parcel sent to a pick-up box at the address above (there is a Zásilkovna box, a GLS box and an Alzabox on site).

2.5. You bear the costs of returning the goods — the direct cost of returning goods when withdrawing from the contract without giving a reason is borne by the consumer (Section 1832(3) of the Czech Civil Code). We pay the return shipping only for an accepted complaint and for an exchange of goods.

2.6. You are liable only for any diminished value of the goods resulting from handling them in a way other than what is necessary to become acquainted with the nature, characteristics and functioning of the goods (Section 1833 of the Czech Civil Code).

2.7. If a gift or free sample was provided to you together with the goods in connection with the order, you also return that gift or sample when withdrawing from the contract.

3. When you CANNOT withdraw from the contract (exceptions for cosmetics and food supplements)

3.1. In accordance with Section 1837 of the Czech Civil Code, you cannot withdraw from, among others, a contract:

for the delivery of goods in sealed packaging which, for reasons of health protection or hygiene, are not suitable for return once the consumer has broken the seal. This exception typically applies to cosmetics (creams, serums, toners, make-up, personal hygiene products) and food supplements whose protective seal / foil / protective packaging has been broken;
for the delivery of goods which are liable to deteriorate rapidly, or goods with a short use-by period;
for the delivery of goods which, after delivery, have been irreversibly mixed with other goods.

What this means in practice:

An unpacked product cannot be returned without giving a reason, for hygiene reasons. Only a product that has a defect can be claimed.

Intact, unopened goods in their original sealed packaging can be returned.

Once you break the protective seal / foil / packaging of a cosmetic product or food supplement, the right of withdrawal lapses for hygiene reasons.

This does not affect your right to claim defective goods — see the Complaints Procedure.

4. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. The form is based on the annex to Czech Government Regulation No. 363/2013 Coll. / the annex to the Czech Civil Code.)

Addressee:
Luxsense s.r.o.
Oskol 3192/43, 767 01 Kroměříž
Company ID (IČO): 05462410
Phone: +420 606 344 705
E-mail: care@liviny.cz

Notice of withdrawal from the contract

I hereby give notice that I withdraw from the contract for the purchase of the following goods:

Description of goods: ____________________________
Order / invoice number: ____________________________
Date of order: ____________________________
Date of receipt of goods: ____________________________
Consumer's name and surname: ____________________________
Consumer's address: ____________________________
E-mail / phone: ____________________________
Bank account for the refund (only for payment by bank transfer or cash on delivery — card payments are refunded back to the payment card): ____________________________

In ____________________ on __________

Consumer's signature: ____________________
(only if this form is sent in paper form)

This notice takes effect on 1 July 2026.
Document version: 1.0

Withdrawal form

You can use our model form to withdraw from the contract. Download it, complete it, print it and enclose it in the parcel with the returned goods — the form tells us who the parcel is from and which order it belongs to. Please do not send the form separately by post or by e-mail.

The notice of withdrawal itself must still reach us within 14 days of your receiving the goods (see clause 1.3) — the fastest way is an e-mail to care@liviny.cz. The completed form enclosed in the parcel then serves to identify the shipment.

Contact: Address: Oskol 3192/43, 767 01 Kroměříž · Phone: +420 606 344 705 · E-mail: care@liviny.cz

Download the withdrawal form (PDF)