Žaneta
Shipping & Advice
Order status, delivery, returns and complaints. Happy to help you choose the right care, too.
Customer Service
We're here for you
From choosing your care routine to receiving your parcel. Write to us, give us a call, or find the answer yourself below — whether it's about an order, delivery, or a return.
Who will get back to you
A real person stands behind every reply
Write to us — Žaneta or Natálie will read your message and get back to you personally.
Natálie
Founder of Liviny
Wholesale, partnerships and the trickier questions that don't fit neatly into a shop inbox.
Where to find help
Everything you need to know
Your order
Where's my parcel?
You can check your order status yourself at any time — just your order number and the e-mail you used to order.
Frequently asked questions
What you ask us most often
We keep the answers on the pages where they belong — so they never drift from our terms and conditions.
All frequently asked questionsPersonal pickup
Pick up your order from us
You can collect your order in person. Just come by once we let you know it's ready.
Address
Oskol 3192/43
767 01 Kroměříž
Opening hours
Mon–Fri 8:00 AM–3:00 PM