How to Shop
Shopping at Liviny takes just a few minutes. Below, we guide you step-by-step from product selection to delivery — no registration required, with payment by card, QR code, or cash on delivery.
Step-by-Step Shopping
- Select a product — browse through our selection and open the product details that catch your interest.
- Add to basket — choose the quantity; for selected orders, you can also add a free gift.
- Fill in delivery details — enter your delivery address or choose a DPD pick-up point.
- Choose payment method — by card, QR code, bank transfer, or cash on delivery within the Czech Republic.
- Complete your order — you will promptly receive a confirmation email with a summary.
- Track your shipment — once we hand over your order to the carrier, you can track it online.
Payment, Delivery, and Returns
You can pay by card, QR code, transfer, or cash on delivery in the Czech Republic; the shipping cost and any free shipping will be visible in the basket. Details on the Shipping and Payment page. Goods can be returned within 14 days of delivery; the return postage is paid by the customer. We pay the shipping only for an accepted complaint and for an exchange of goods — see Withdrawal from Contract.
Account and Benefits
You can shop without registration. If you create an account, you'll gain order overview, faster future purchases, and loyalty benefits.
Shopping as a Business?
For wholesale cooperation, visit the Wholesale page.
Frequently Asked Questions
Do I need to register to shop?
No. You can complete your order without registration — just fill in the delivery and contact details. An account is optional and provides order overview and loyalty benefits.
How do I pay, and is it secure?
You can pay by card, QR code, or bank transfer via the secure Comgate payment gateway, or cash on delivery within the Czech Republic. We do not have access to your card details.
When will my order arrive?
Within the Czech Republic, usually within 1–2 working days from dispatch, to Slovakia in 2–3 days, and to other EU countries in 3–5 days. We deliver via DPD to your address or a pick-up point.
How do I cancel or return an order?
You can return goods within 14 days of delivery without giving a reason; the return postage is paid by the customer. We pay the shipping only for an accepted complaint and for an exchange of goods. The procedure is on the Withdrawal from Contract page.
Do you ship to Slovakia?
Yes. We deliver to Slovakia and other EU countries via DPD; available options and shipping costs will be visible in the basket according to the destination country.