Review guidelines

How we verify reviews

Any customer signed in to their account can write a review; customers without an account can write one via a link we send to the email address of a delivered order. A review that our system links to a delivered order of this product is marked as “Verified purchase”; other reviews do not carry this label. Some reviews marked as “Verified purchase” come from our previous online shop (until 27 August 2026), where likewise only customers who had made a purchase could write a review; we no longer have them matched to a specific order. We check every review against our content rules before publishing it, usually within 24 hours; a positive or negative rating is never a reason for rejection.

Checks before publishing

A member of our team reads every review before it is published, usually within 24 hours. No automated system publishes or rejects reviews on its own. We never edit the text of a review — we either publish it as it is, or return it for changes or do not publish it, and tell you why.

A low rating or criticism of the scent, texture, price or packaging is never a reason for rejection. We only return or do not publish a review for these reasons:

• it contains personal or order details (email, phone number, address, order number),
• it is only about delivery or a complaint, not the product — we handle such cases privately,
• for food supplements, it claims that the product treats, diagnoses or prevents a disease,
• it contains an external link or promotional content,
• a photo shows another identifiable person, or we cannot verify the right to publish it.

What we publish

With a review we publish the first name and the first letter of the surname (for example “Jana N.”) and the month and year; a review linked to a delivered order also carries the “Verified purchase” label. If you prefer not to show your name, we show “Liviny customer”. We never publish your email address, full surname, order number or place of residence.

Reviews labelled “Verified purchase” are listed before the others, newest first in both groups. The average rating and the number of reviews are calculated from all published reviews.

A public reply from the Liviny team may appear below a review.

You can add up to four of your own photos of the product.

Editing and deleting

You can edit or delete your review in your account under My reviews; if you wrote it without an account, use the link you received from us. An edited review goes through moderation again, and any reply from the Liviny team does not carry over to the new version.

Personal data

We keep the record of the purchase verification and of the review's moderation (the history of its versions) for 24 months, so that for a review labelled “Verified purchase” we can show it comes from a customer to whom we delivered the product. If a review returned for changes receives no response within 30 days, we delete its text.